We had carpet installed, and the installers did an exceptional job. They were on time and quick. They moved the furniture carefully, removed the old carpeting, and installed our new flooring which came out great. We couldn’t be more pleased.
ToniAnn B. | Google
ACS installed a carpet ordered from Home Depot. We had a few special requests with regard to various carpet pieces in multiple closets, etc. We had arranged with HD, but I was a bit nervous how this would be carried out by a 3rd party. However, the installers were amazing! They were aware and prepared for all of the special requests and completed the job perfectly. They arrived on time, were pleasant and personable, and completed the job quickly. They also were immaculate in their clean up. I would highly recommend!
Joshua G. | Google
Exceptional customer service every step of the way. Our installer was courteous and professional!
Jeff I. | Facebook
The entire operation of our carpet installation went exceptionally well. They were right on time; worked quickly but safe. They were careful with our furniture, and left leaving us with a perfect job. I would recommend them to friends.
Josh P. | Facebook
This is our second experience with ACS. Communication & scheduling worked well even through COVID-19 Restrictions and delays. The two men who did our install were efficient, courteous, cleaned up. Both times a seamless experience for us. Thank you!
Michael N. | Google
I purchased my carpet through Home Depot. AMERICAN CARPET did the installation and I couldn’t be more satisfied or pleased. John and Oscar were awesome! Complete professionals, who ripped up the old carpet and padding, installed the new carpet and moved all my furniture. They did an excellent job and should be recognized by their employers as they are an asset to the company! Thanks to them and Home Depot I love my carpet!
Allison C. | Yelp
ACS did our installation amidst all of the COVID19 craziness happening. They took all precautions as we unfortunately had to keep rescheduling due to orders of the governor. Once cleared they were actually able to squeeze us in next day on a weekend. Came and installed carpeting extremely timely, professionally and safely considering the current pandemic. Would recommend highly!
Nicole T. | Yelp
We were in the middle of having our septic replaced at our lake property on Winnipesaukee. The yard was a disaster. My contractor said “no way is this guy installing the carpet today.” The installer showed up put the carpet on his back and trudged through the mine field that was our front yard. He didn’t even blink an eye to the disaster. He came in, didn’t complain, and was in and out quickly. Oh and the carpet looks great!!
Malisa Y. | Facebook
LOVE the work Jose and David did installing our carpet. 5 stars for timeliness, professionalism, and hard work!! It looks great!!
Ann A. | Google
After rescheduling 2x due to Covid-19, the installers showed up on the date scheduled on time, wearing masks and gloves. Very polite, got right to work, and did a great job! Two bedrooms and stairs done, it looks really nice!
Paul S. | Facebook
I had ACS install a vinyl floor that had been ordered through Home Depot. The price was very reasonable. The technician had 30 years of experience, was personable, a true craftsman, and the results were fantastic. In this time of the Corona virus, he was also masked and left the job cleaner than when he arrived. I wouldn’t hesitate to use them again.
Diane G. | Facebook
ACS did an outstanding job of installing the carpeting I ordered through Home Depot. They called me when I first placed the order to schedule installation, gave me clear instructions, then followed up to confirm the date/time prior to installation. The installers were prompt, courteous and professional, and cleaned up everything after the installation. They also gave us a phone number to call if we had any concerns or questions. ACS followed up with us afterwards to make sure we were satisfied with the work. I highly recommend them, they are a top rate outfit!
Bob J. | Facebook
From the scheduling to install to follow-up, ACS was professional, courteous, and timely. They did a great job on the install, they even left my house cleaner than before they came. I am so glad they did the work !
Jonnie-Ann H. | Google
These guys showed up early for their time frame (with a phone call) which was awesome. They came in. Brought the supplies they needed and got to work. While I was only getting one smaller room done, I wasn’t expecting this speed. 35 minutes from doorbell ring to goodbyes. Amazing work. No scuff marks on the molding (which I was really expecting) vacuumed the carpet for me and everything. Awesome work. I’d definitely have them come do another project for me.
Mark P. | Yelp
I had carpet installed yesterday I want to pass on what a great job Orlando did. He took the time to do it right, he cleaned up everything after the job was done and I could not be more happy with the work he did. He was pleasant, courteous and pretty much everything you can ask for from someone doing work in your home.
Christina C. | Yelp
Had ceramic tile and vinyl flooring installed by Felix and his crew from ACS. They were very diligent in getting the job done and making sure that I was completely satisfied. My floors are beautiful and I love them. They are true craftsman. Thank you ACS!
Sara K. | Yelp
I had the hard surfaces installed at my home last Friday 09/14/18. The man who installed flooring in my living room, office and upstairs hallway did a phenomenal job! I wanted to compliment him on his great work efforts. He arrived right on time at 8am that morning and worked through until the floors were installed, I don’t think he even took any breaks! They were installed perfectly and look beautiful! I highly recommend his work in the future, he performed a high-quality job and I was very happy with the installation.
The carpet installers came on time on 09/07/18 and installed carpeting in my 3 bedrooms, they did an excellent job as well and the carpeting came out perfectly! I am very happy with the job these workers did in my home and I highly recommend using them in the future. This company initially gave me a time to do the installation that was way too far in the future since I had just purchased my home, they were able to help me out and get out to me sooner for the two installations. I am very grateful for this.
Bianca C. | Yelp
My installation didn’t go without a few bumps but Nelson made it right and came through with the win. Renovations can sometimes be unpredictable and Nelson truly went above and beyond to make sure I was satisfied with the service being provided to me. He understood that customer service during a stressful revamp mattered and that’s important when you need things done right.
We still have a small job to get those finishing touches in order but I feel confident that the end result will come out beautifully as the installer did a great job with the installation of my vinyl floors. I’d also like to note that Ruth was also a great help in this process and helped to get things in order for me when I needed her after hours.
Thanks again, Ruth and Nelson. You are both a great asset to ACS.
Patti D. | Yelp
Had ceramic tile installed in my home. They have installed on multiple floors with all work being done professionally and clean. Home Depot has a good company that is dedicated to customer service. We will defiantly use them again for additional projects.
Lenore C. | Yelp
ACS Staff helped me out of a tough situation when my contracted Vendor dropped the ball and refused to complete a flooring project midway through the process. They came in the day following my call, assessed the situation and quickly formulated a plan to get my project completed, and more importantly, they executed and completed the project within 2 weeks, even working weekends to meet my tight deadline. They even came in under the budget of my quote with the original vendor! I would recommend them to anyone considering a flooring project.
Crl N. | Yelp
We called American Carpet South to help us finish a project that another carpeter could not do. American Carpet provided us with fast, efficient, friendly service. They finished the job quickly and communicated well. We were always on the same page in terms of scheduling, what was going to be done, and what the overall status of the project was.
I would absolutely go to them again if I have future carpet jobs, and I would recommend them.
Aida V. | Google
We had carpets for our home put in by American Carpet South two weeks ago. We were very satisfied with their professionalism. They came on time and explained what they were going to do. They helped with the moving of furniture, placing it back and cleaned up and took away our old carpet. It was a big job and they (Henry and Christian) did not take a break because they knew we were short on time because of visitors that were coming in the next day. I would recommend them very highly! It was an excellent job!
Judith L. | Facebook
After reading some very negative reviews on this site, I became very wary of letting this company install stairway carpet in my home. I have to say that I was very pleasantly surprised when Patricio and Mario arrived on time at my home and did an excellent job of binding the carpet and laying new padding and carpeting. They were professional, courteous and cleaned up and removed my old carpeting. I was very happy with my installation, thanks to the two gentlemen who were sent here. Please give then some positive recognition!
BB S. | Yelp
ACS installed pre-engineered hardwood flooring at my condo. The project turned out to be more challenging than expected. They handled the project proactively and responded to my calls and emails very efficiently. They were extremely professional. They are indeed ” The say yes” company. I dealt with several of them on the phone. To name a few Salvador, Brian, Grace and more importantly Bill the project manager. Great job! Folks. Indeed it was breath of fresh air dealing with ACS. I sincerely hope companies like Comcast and Verizon take a page from their playbook.
Maurice & Arlene S. | Google
Arlene and I would like to thank you and your team for completing our kitchen within the time frame quoted and to a high standard of workmanship. We were impressed with Gary who installed our backsplash. He took great care in matching the tile so the backsplash has a uniform finish. We thank you again, and would not hesitate to recommend Home Depot and ACS Renovations to all who see our kitchen.
Rich S. | Google
I would like to thank you for all of your help throughout this process. You were phenomenal in keeping everything on-track and in helping me with any questions I had and with resolving any and all of the problems that cropped up. I can’t thank you enough for everything you’ve done for us.
Rick B. | Yelp
I wanted to compliment Hector on a fantastic job he did coordinating this restoration. I live in Plano, Texas and Hector was proactive in scheduling everything that was needed to get the job done, from tile and carpet, to kitchen cabinets, backsplash (another kudos to Garry Tazzo and his assistant Chris for their superior tile work). Hector is one of those people you would hire anywhere, anytime. His calm demeanor, regardless of the situation, especially my inability to always be there is a real asset. I’ve run customer service organizations for 30 years and the one customer satisfaction survey question you can ask is, “Would you hire this person?” Answer is yes, yes and yes. I can’t thank him enough.
Francine L. | Facebook
I am writing to commend ACS carpenter, Chris Wojda and his apprentice, for an exceptional job. The Innermost kitchen cabinets I ordered from The Home Depot were installed by ACS. Chris and crew did a fabulous job with both the demolition and installation. Chris’ professional and polite demeanor eased the renovation process. He kept a neat and safe environment. The cabinetry installation went smoothly and well above expectations. Chris’s carpentry skills are exceptional! The Home Depot Team and the ACS Team coordinated nicely for a seamless install. ACS’s measurer, Rob, was accurate and polite. ACS’s project manager, Hector Rojas, was always available to answer my questions. He even visited the job site to make sure the job was proceeding smoothly. I am very happy, so far, with my kitchen renovation. The smooth cabinetry installation gives me confidence that Home Depot and ACS will not disappoint!
Vincent G. | Facebook
I would like to say that HECTOR of ACS Customer Service is a most desirable person to have worked with during the entire project. He was very courteous and understanding with any issues that may have been presented along the way. He scheduled all work on time and always checked in on his workers and made sure that I was happy with the work performed. The installer who was appointed to my Kitchen Install was named SCOTT, he also was very courteous and professional in every way and made the experience equally satisfying. He went over and above to satisfy me. The final kitchen install is amazing thanks to his expertise. After completion of the contracted work performed I was extremely happy with the entire experience.
Lora I. | Google
I would like to pay a compliment to Joe and the team of contractors that spent roughly 7 months in my house. Joe kept in contact with me constantly and gave me his working knowledge opinion of things which I respected totally. They were all very respectful and professional. Even with dealing with my dogs and being very sweet to my 89 year old mom who lives downstairs. I feel all aspects of the major renovations that were done here was handled perfect.
Please thank them all again as I did already. I would not hesitate to do work with this team again. Thank you!
Pauline A. | Yelp
After admiring my beautiful newly renovated bathroom for a week I had to write this letter of reference pertaining to ACS. I had used your company in 2013 to renovate my kitchen and was thoroughly pleased. I am happy to say that I can echo the same sentiments when looking at my beautiful new bathroom.
Under the guidance and supervision of Mr. Joseph Agnello I was assured every step of the way that the hurdles would be resolved and the project would meet all of my expectations. That, I am happy to say, was truly the case. The carpenters, electricians, and plumbers demonstrated professionalism every step of the way. One staff member in particular, Mr. Damion Brown, was exceptional; he was meticulous in his work and it has been apparent in the finished product. Also, Mr. Joseph Agnello proved himself time and time again to be a person of his word, scheduling the staff and ensuring that they came to me in a timely manner. His reliability is something of a rarity today, but one that I have been very fortunate to experience.
I applaud you for the professional staff that you have and thank you for giving me the bathroom of my dreams.
Kathy W. | Yelp
We recently had our entire house carpeted. Our installers were named Wilmer and Orlando and they were from the Albany, NY area. They arrived by 10:00am and worked through the day until they competed their work at about 6:30pm. We are delighted with the carpet. Wilmer and Orlando were meticulous with every aspect of the installation. They paid close attention to detail and did a fabulous job. My husband and I were impressed by their professionalism and their work ethic. You are very lucky to have such two competent and skilled individuals representing your company.
Robert & Barbara G. | Facebook
I would like to let you know that we have used through Home Depot – American Carpet South, Inc. many times in all our rentals and homes that we have sold and have been very happy with the work your company has done in the past. Just today we had carpet installed in one of our rental properties in Highland Falls, NY and it turned out GREAT! I give your company a “10” and please thank your installers again. They were kind, courteous, timely and cleaned up after themselves. We have another house that needs carpet, so I look forward to seeing them again. Thank you!
Fred S. | Yelp
Your team installed carpet in the bedroom of my condominium located in Arlington, VA. I want to compliment you on the outstanding job they did. I could not be happier. They called me ahead of time with an accurate arrival time. Your installers worked around the rules of my building, where they could not be admitted before 9:00 a.m. Their truck entered and exited the loading zone with no damage. They loaded the carpet and their tools without making any markings on the building hallways, elevator to the seventh floor, and my condo walls. They installed the carpet without any damage to the freshly painted walls and baseboards of the room. They were gentle on the hardwood floors in the other rooms of the condo. They minimized the size of their work areas and cleaned them afterwards. They were in and gone in under two hours. And the carpet looks great!
John and Lauren C. | Facebook
We are letting you know we are very pleased with our carpet installation done by Henry and Adonn. They did a great job especially on our stairs which was our main concern. Obviously you sent your best crew to do our installation and we are quite pleased. They were both very courteous and professional. They answered all our questions and concerns and worked very hard to complete the job. I hope your company values these hard working men because they are surely an asset to your company. Thank you for a beautiful job.
Bill and Susan B. | Facebook
Just a short note to say how satisfied the wife and I were with your installation. The three gentlemen you sent in were punctual, extremely pleasant, efficient, caring with our antique furniture, and I think left our house cleaner than it was when they arrived. Couldn’t have asked for more. Be proud of your staff and we of course will recommend ACS for any installation that we might hear about in our community. Thanks again.
Marc S. | Yelp
Please note I just had carpet installed at my home by your company and I wanted to send you a compliment on the terrific job your staff did installing my new carpet. Willy & Papo were the two craftsman sent to my home. They were courteous, professional, and exhibited amazing work ethic. When they arrived at my home they introduced themselves to me, discussed the job, showed me the carpet to confirm it was our selection, previewed the area for installation, and then proceeded to work as a team.
Both Willy and Papo exhibited their skills and knowledge of their trade. They went right to work nailing down the carpet strips, measured the pad and carpet, and were focused on the task at hand. They did not take a break and worked non-stop until the job was completed. They made sure to sweep and vacuum the entire area and carted off the waste. I was very impressed by their work, and will make sure to tell all that visit my home and view the carpet who did the installation! I will also make sure Home Depot is aware of the fine quality work and our satisfaction. A 10 rating for sure.
Cheryl L. A. | Google
I wanted to let you know how incredibly happy I am with my carpet installation and particularly with the installer, Joe Candela. He was punctual (even a little early), professional and very meticulous. It was so refreshing to see someone take so much pride in their work and it truly showed in his craftsmanship. My staircase and loft looks absolutely beautiful and as a result, I will definitely recommend your services to all of my friends and family. Thank you for an exceptional installation!
Ron and Trish C. | Facebook
Just wanted to take a moment to let you all know how completely satisfied my wife and I are with the quality of your work. Your installers were on time and went right to work installing our family room, hall and stairs. Both of your workers introduced themselves and were extremely polite. Their work was high quality and completed within a reasonable amount of time. The crew took their time and did it right. They cleaned up all the mess quickly upon completion. I cannot tell you how happy we are with the work. I look forward to using your workers when I do my next rooms.
Evi B. | Yelp
Thank you very much to your men. All carpets had to be carried two flights up on a narrow staircase. The work was done on time, very nicely executed and the premises were left in neat condition. Your workers were discreet, quiet and friendly. I could not ask for anything more.
Joe P. | Yelp
I just wanted to take a few minutes to tell you that we had our laminate floors installed by you all. Our installer was a guy named Harry Eaddy. We cannot begin to tell you all how impressed we were with not only his work but his professionalism. This is the second time we have used Home Depot and ACS for a project and you all have scored a 10 +++ with us. Thanks again!
Cap Y. | Google
We had a carpet installed on our basement stairs by Caesar. He was very neat and quick; only took one hour to complete the job and that included removing the old carpet. VERY satisfied with the outcome and LOVE our new carpet!! We were notified the day before of the time the installer would be at our home. He was a little early which I was happy about rather than having to wait the 4-hour window. We even received a call from American Carpet South “right” after Caesar left to make sure we were completely satisfied. I thought the follow-up was very professional/efficient on the company’s part. Also, I’d definitely recommend TrafficMaster Cross Functional carpet, especially if you have pets as it’s very tight/durable.
Did you have a similar experience with ACS and want to share it? We'd be grateful for your positive review on Facebook or Google.