Part Time Senior Customer Svc. Associate (CSR II) – Hudson, NH

Rapidly growing Flooring Installation Service Company is seeking a high energy, motivated individual to join our Customer Service Team on a full-time basis to analyze and verify the accuracy of order information, schedule customers and ensure a high level of customer satisfaction is maintained:

Responsibilities include:

  • Reviews issues, contacts consumers as needed, notates the order, and next action to take and date of follow-up or resolution. Ensures items are resolved timely.
  • Reads plans and work orders to assure material and installation requirements to complete the work are met.
  • Receives calls from technicians to “Land” when they arrive at the jobsite
  • Notifies consumers of updated ETA’s
  • Maintains a working knowledge of Business Partner software.
  • Reports installers with poor attitude, actions or quality to Senior Installation Manager.
  • Contributes to profits and revenue by working within approved budgets as it relates to chargebacks, markdowns and installer payments.

We offer an energized, fast-paced working environment, competitive compensation, and excellent employee benefits package.

Shift is Monday thru Friday 2PM to 7PM with fluctuating Saturday hours.

Qualified candidates should send their resume with salary requirements for immediate consideration.