The primary role of this position is to maintain and develop store relationships and provide training and awareness on the latest information in the flooring world within The Home Depot (THD). The successful candidate will also be responsible for regular job site inspections and are expected to represent ACS in a professional manner through on-time arrivals, professional appearance and strong follow-up.
Essential Job Functions:
District DSM & Store Relationships
Develop and maintain relationships with District Sales Managers from The Home Depot (THD) within assigned territory, and connect weekly (or more frequently, depending on business needs).
Develop and maintain relationships with all levels of Management and Associates at THD stores within assigned territory.
Conduct in-store training and assist with events and in-store meetings.
Provide flexibility for availability with all THD staff.
Liaise with Operations and THD to provide resolutions for special customer issues.
Job Site Inspections
Conduct home visits to customers on a daily basis to ensure they are extremely satisfied with the work being performed by our installers.
Explain the importance of taking THD Voice of the Customer (VOC) survey to our customers.
Report back to Operations with any job-related issues and keep store informed as needed.
Local Field Quality and Compliance
Ensure all team members inside the home are in compliance with THD Background Check process and have their badges on at all time.
Confirm that all team members inside the home are complying with the latest COVID-19 safety regulations as detailed by ACS.
Make sure installers are maintaining the highest level of workmanship and customer service.
Regional Workroom Audits & Reporting
Conduct regular audits of assigned workrooms, following the latest checklists.
Keep Operations Management informed of all issues.
Produce reports as requested by the Senior RIM on an as needed basis.
Must maintain a current driver’s license. May be required to be on-call after hours or work additional hours, sometimes on a weekend on an as-needed basis.
This position requires up to 75% travel by car. Occasionally travel will be outside the local area and will be overnight. Expense reimbursement is available for authorized and reasonable expenditures, and mileage is reimbursed thru The IRS FAVR (Fixed and Variable Rate) Program.Apply Now